Delta, Southwest, United, Spirit, JetBlue Airways and American Airlines Are Offering Travel Waivers, What You Need To Do When Your Flight Got Cancelled as Rare Winter Looms US

Wednesday, January 22, 2025

As a rare winter storm and blizzards disrupt travel across the U.S., major airlines like Delta, Southwest, United Airlines, Spirit Airlines, JetBlue Airways, and American Airlines are offering travel waivers to affected passengers. These waivers allow travelers to rebook flights without incurring additional fees, providing flexibility during this chaotic weather event.

If your flight is canceled, start by checking your website or app for updates on rescheduling options. Delta, Southwest, and United Airlines are offering waivers for travel through January 22, while Spirit Airlines, JetBlue Airways, and American Airlines have similar policies.

Travelers should act quickly to secure alternative arrangements and be aware of their rights, including potential refunds. Stay informed by monitoring weather updates and flight statuses to navigate the challenges posed by this unprecedented winter storm. Safety and preparedness are key during these extreme conditions.

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A rare winter storm sweeping through the Southeast has caused massive travel disruptions, grounding thousands of flights and stranding travelers across multiple states. Airlines are struggling to manage the chaos, with flight cancellations mounting and passengers seeking answers about compensation and rebooking options.

Widespread Flight Cancellations and Delays

As of noon ET on Tuesday, more than 2,000 U.S. flights had been canceled, with an additional 1,800 delayed, according to flight-tracking website FlightAware. The bulk of cancellations were preemptively announced on Monday, allowing airlines to adjust schedules ahead of the storm’s impact.

The storm has hit major hubs hard, including:

• Houston Airports: George Bush Intercontinental and William P. Hobby Airports suspended all operations starting at midnight Tuesday.
• New Orleans Airport: Nearly 90% of flights at Louis Armstrong New Orleans International Airport were canceled.

Travelers are advised to check their flight status frequently and utilize travel waivers offered by airlines.

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Airlines Offering Travel Waivers

Many airlines have issued waivers to accommodate travelers affected by the storm. Waivers typically allow passengers to rebook their flights without additional fees, provided they meet specific criteria. Here’s a summary:

• American Airlines: Waivers for flights through Jan. 22.
• Delta Air Lines: Covers Atlanta flights through Jan. 21 and Gulf Coast travel through Jan. 22.
• Southwest Airlines: Austin and San Antonio flights through Jan. 21; other cities through Jan. 22.
• United Airlines, Spirit Airlines, and JetBlue Airways: Waivers extend through Jan. 22.

Passengers should verify waiver details directly with their airline and act promptly to secure alternative travel plans.

Passenger Rights During Cancellations and Delays

The rare winter storm has reignited discussions about passenger rights when flights are canceled or delayed. While airlines are required to provide refunds for canceled flights, compensation for delays largely depends on whether the cause is within the airline’s control.

Cancellations

If your flight is canceled, you are entitled to a full refund if you choose not to travel. Airlines may also offer accommodations such as rebooking at no additional cost.

Delays

Under a new rule from the Department of Transportation (DOT), passengers are entitled to a refund if a delay is considered “significant.”

• Domestic Flights: A delay of three hours or more qualifies.
• International Flights: Delays must exceed six hours.

Compensation Policies for Controllable Delays

The DOT defines controllable delays as those caused by airline-specific issues, such as:

• Crew or maintenance problems
• Cabin cleaning delays
• Baggage loading inefficiencies

For controllable delays, airlines typically offer:

• Rebooking on the same or a different airline at no added cost.
• Meal and lodging vouchers for overnight delays.

Notably, weather-related delays are considered outside the airline’s control, limiting passengers’ compensation options.

Navigating Travel Chaos: Tips for Passengers

Travelers affected by the winter storm should take the following steps:

1. Check Flight Status Frequently: Use airline apps or websites for real-time updates.
2. Contact Airlines Promptly: Reach out through multiple channels, including apps, social media, phone, or airport help desks.
3. Know Your Rights: Familiarize yourself with compensation policies and DOT regulations.
4. Explore Alternatives: Consider ground transportation or adjust travel dates if possible.

The Rare Blizzard’s Broader Impact

The rare blizzard has created a ripple effect across the Southeast, with icy conditions disrupting not only flights but also road travel and daily life. Major highways, including those in Texas and Louisiana, have been affected by ice and snow, prompting officials to urge caution.

Emergency declarations in several states, including Texas and the Carolinas, underscore the severity of the storm. Public safety remains a top priority as officials work to manage the fallout.

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Airlines’ Efforts to Mitigate Disruptions

Despite the challenges posed by the winter storm, airlines are working to minimize disruptions by:

• Preemptively canceling flights to reduce chaos.
• Offering flexible rebooking options and waivers.
• Providing hotel and transportation vouchers for qualifying delays.

While these measures help, passengers should be proactive in managing their travel plans.

Weathering the Travel Storm

The rare winter storm has turned travel across the Southeast into a logistical nightmare, highlighting the importance of understanding airline compensation policies and DOT rules. As conditions gradually improve, travelers are advised to stay informed, act promptly, and prioritize safety in their plans.

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